DIRECTV FAQs
What is DIRECTV service?
DIRECTV is the nation's leading digital satellite
entertainment service. It provides access to over 225 channels of
programming to homes and businesses that have DIRECTV receiving
equipment (small satellite dish, a digital receiver, and remote
control). DIRECTV offers a wide variety of programming for every
member of the family, all in 100% digital-quality picture and sound.
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Does DIRECTV offer Local Network Channels?
DIRECTV offers local channels to more than 97% of
the U.S. population. You'll find that DIRECTV offers local channels
in HD for a rapidly growing number of cities.
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Can I use my existing wiring for DIRECTV?
If the existing wiring in your house is RG-6 coax
cable, you can use it to connect your DIRECTV receiver to your
satellite dish. If your existing wiring is not RG-6 coax cable, you
will need to have the installer run new wiring. Because of the
frequency of the digital signals it must carry, it is important that
you use RG-6 coax cable.
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Why do I need to connect my DIRECTV receiver
to my phone line?
Customers need to connect their receivers to a
landline phone for billing and Pay per View purposes. The connection
sends purchase information from the receiver to the DIRECTV computer
system. The phone connection allows DIRECTV customers to order Pay
Per View movies and events with their remote control, get popular
sports subscriptions such as the NFL SUNDAY TICKET and have the
programming subscription on their main receiver "mirrored" to other
receivers that are connected to the same phone line.
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Can DIRECTV service be connected to more than
one TV set in my house?
Yes. You can get separate DIRECTV receivers for
the number of TV sets in your home that you want to hook up. This
gives you the flexibility of watching different DIRECTV programs on
different television sets. If all of your DIRECTV receivers are
connected to the same landline phone, it's only $4.99 a month for
separate programming on the second and each additional TV in your
home.
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If I have more than one DIRECTV receiver, do I
pay a full monthly subscription for each receiver?
No. You can connect more than one TV in a single
household to DIRECTV services. If your receivers are connected to
the same phone line, it's only $4.99 a month for separate
programming on the second and each additional TV in your home. The
programming you request for the primary access card in your receiver
is copied for all of the access cards in the other receivers and you
are authorized to receive this same level of programming on these
televisions.
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Will bad weather conditions interfere with my
DIRECTV reception?
On very rare occasions in some areas severe
weather conditions may interrupt your signal for a moment, but it
always returns quickly and clearly.
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What are my programming choices with DIRECTV
service?
DIRECTV offers access to more than 225 channels
of TV programming. Access popular family networks such as CNN, ESPN,
Lifetime, Comedy Central, MTV, VH1, HGTV, 36 commercial-free music
channels, as well as up to 55 Pay per View choices a day including
hit movies and special events. DIRECTV also offers a variety of
professional and collegiate sports, including the DIRECTV exclusive
NFL SUNDAY TICKET and much more.
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Does DIRECTV offer channels on an a la carte
basis?
DIRECTV typically bundles their programming
together into different packages so that customers can receive the
best value possible. However, select channels are available on an a
la carte basis. See the programming section for details.
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Does DIRECTV offer music channels?
Yes. DIRECTV offers access to up to 36
commercial-free music channels through Music Choice. Ranging from
Jazz and Country to Classical and Hit List, there is music available
for every musical taste.
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Are DIRECTV packages affected by sports
blackouts?
DIRECTV is the provider of the most comprehensive
sports programming line-up in the digital home entertainment
industry. Note that this programming is subject to league blackout
rules and broadcast guidelines.
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Can you explain the Locks & Limits (parental
controls) feature the DIRECTV System offers?
The Locks & Limits feature built into your
equipment lets you restrict access to movies based on the motion
picture rating system, set Pay per View spending limits and block
the viewing of entire channels. This is a great feature for parents
who wish to control what programs their children watch on DIRECTV.
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How are customers billed for DIRECTV
programming?
Customers are billed by DIRECTV for the
programming package that they purchase, plus any Pay per View
programs and sports packages you order. DIRECTV bills in advance for
most programming. Pay per View movies are automatically charged to
your bill after you order them if you maintain a continuous phone
connection to your receiver.
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How do I pay my DIRECTV bill?
Customers may pay their bills by using electronic
funds transfer (EFT) payment service that automatically deducts your
DIRECTV payment from a checking account or credit card. Another
payment method is by check through the mail.
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Can I pay my DIRECTV bill online?
Yes. When you register with directv.com, you can
manage your account online. In addition to paying your bill, you can
view your current and past DIRECTV billing statements, view recent
transactions and set up automatic billing plans - 24 hours a day, 7
days a week.
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Want to know which
DIRECTV package is right for you?
Call 1-800-465-7810 to speak with a DIRECTV customer service
specialist!
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